Returns & Refunds
Clear support for product, delivery, and order-related concerns.
Contact support first
Contact the support team with your order number and a clear explanation of the issue before sending anything back.
Damaged or incorrect items
If an item arrives damaged, incorrect, or has a verified issue, share clear photos or an unboxing video with support. The team will guide you through the next steps.
Return eligibility
Returns are considered based on the product condition, order status, and the reason for the request. Products must be returned unused and in appropriate original condition when requested by support.
Refund timing
Approved refunds are processed after verification. Bank or payment-provider processing times may vary.
Order changes
Contact support as soon as possible for cancellation or address-change requests. Changes may not be possible after processing or dispatch.